Shipping Policy
SHIPPING & RETURNS
WHEN WILL MY ORDER ARRIVE?
All orders are processed within 2-3 business days.
Please allow 5 -13 business days for shipping to the US.
Any questions or concerns, feel free to contact us directly: support@omniguitars.com or by phone: 858-769-9593 (Mon.- Fri. 10:00 a.m.- 4:00 p.m. PST)
*During Holiday times such as Christmas, there may be slightly delayed shipments.
Tracking:
- We update tracking information as soon as the label for the order is printed.
- Tracking can be checked through our order status page.
- We send a tracking confirmation email for your convenience as soon as the tracking has been updated.
- If your tracking shows that "shipping label is created" but you don't see any updates, please allow 1-2 days for an update.
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 30-day customer satisfaction guarantee. If you are not satisfied with your product just return the product to us undamaged, unworn and unwashed within 30 days and we will refund you. To begin the refund process, please contact us at support@omniguitars.com to make arrangements.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense. We highly recommend shipping your piece(s) back via USPS.
Omni Guitars
7365 Mission Gorge Rd
San Diego, CA 92120
858-769-9593
support@omniguitars.com
What is Omni Guitars all about?
Omni Guitars is a purveyor of kick-ass guitar gear, accessories, and experiences. We curate the latest and greatest guitar-related items and offer them for FREE or heavily discounted to our members in exchange for their honest reviews. By joining our beta tester program you will gain access to an exclusive community that centers around the love of all things GUITAR!
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