FAQ
How do I cancel my subscription?
You can cancel your subscription at any time by emailing Support@OmniGuitars.com.
To ensure you are not charged for your next billing cycle, please contact us at least 24 hours before your scheduled renewal date. Once your cancellation request is processed, your subscription will remain active until the end of your current billing period and will not renew.
If you have any questions about your membership or billing, our support team is happy to help. Simply email Support@OmniGuitars.com and we'll get back to you as quickly as possible.
How will my order be shipped?
All orders are shipped with a tracking number so you can monitor your package every step of the way. Depending on the size of your order, items will arrive in a protective bubble mailer or shipping box.
How long will it take to receive my order?
Orders are typically processed within 1 business day.
Delivery times vary depending on the product and destination, but most orders arrive within 8-14 business days after shipment. Tracking information will be emailed to you as soon as your order ships.
Please note that shipping carriers may occasionally experience delays that are outside of our control.
How much does shipping cost?
Shipping costs vary based on the product and destination.
Many of our products include free shipping. If a product qualifies, it will be clearly marked with a "Free Shipping" label on the product page.
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
What is your return policy?
We stand behind our products with a 30-Day Money-Back Guarantee.
If you're not completely satisfied with your purchase, contact us at Support@OmniGuitars.com within 30 days of delivery and we'll be happy to assist you with the return process.
Refunds will be issued after the returned item has been received and inspected by our team.
To qualify for a refund, returned products must be in the same condition they were received and include the original packaging whenever possible.
There is a problem with my order. What do I do?
Please contact us at Support@OmniGuitars.com and include your order number along with a description of the issue.
Our customer support team typically responds within 24 business hours and will work quickly to resolve the problem.
How can I track my order?
You can track your order using the tracking information provided in your shipping confirmation email.
Please note that tracking updates are provided by the shipping carrier and may occasionally be delayed or temporarily unavailable while your package is in transit.
If you have any concerns about your shipment, please contact Support@OmniGuitars.com and we'll be happy to help.
You can also try tracking your order by clicking the "Track Order" button below using your 4 digit confirmation order number and your email or phone number.
How do I contact Omni Guitars?
If you have any questions, concerns, or need assistance with an order, you can reach us using the contact information below:
Omni Guitars
Support@OmniGuitars.com
+1 (858) 769-9593
Our team is committed to providing excellent customer service and will respond as quickly as possible.